Quality Management Department
In health care, the term “quality” can be described as striving for and reaching excellent standards of care. Each day in a hospital, staff members undertake complicated tasks caring for patients. At Tempe St. Luke’s Hospital, our patient safety efforts aim to ensure that all staff and physicians work together to deliver high-quality, compassionate care to all patients.
The Quality Management Department at Tempe St. Luke’s Hospital is making a positive impact by continually looking for ways to improve processes and procedures. When you come to a hospital, you expect excellent care. The main concern of the Quality Department is to ensure that the services provided are of the highest possible standard and meet the needs of individual patients and their families.
Scope of Services
The Quality Management Department coordinates quality improvement, safety and training efforts by: •
- Internal Quality Improvement: Our department is engaged in a number of quality improvement efforts with a focus on program development. Two major initiatives the Quality Department is undertaking are Managing Infection Risk (MIR) certification from the DNV and development of a Severe Sepsis Program. The MIR certification will solidify Tempe St. Luke’s Hospital as one of the most recognized facilities for infection prevention in the region. The Severe Sepsis Program is vital in the promotion of patients safety as it will educate staff and physicians on best evidence-based medicine practices to use while caring for patients with sepsis.
- Proactive Process Improvement: We have implemented an Internal Audit Team which proactively interviews staff and reviews key processes throughout our facility.
- Meeting External Quality Agendas: We ensure Tempe St. Luke’s Hospital meets the mandates for quality measurement reporting imposed by a growing number of payors and regulators including the Centers for Medicare & Medicaid Services (CMS).
Quality Resources
DNV
DNV is the accrediting organization for Tempe St. Luke’s Hospital. If you have any concerns about safety or quality of care, you can report them without fear of reprisal to DNV by email, fax, letter, or internet.
- Email: [email protected]
- Fax: 513-947-1250
- Phone: 866-496-9647
Hospital Complaint
DNV-GL Healthcare
400 Techne Center Dr., Suite 100
Milford, OH, 45150